USB Drive Care & Management

Safely Remove USB Drive

Removing a USB drive from your computer while it is transferring or saving data can result in file corruption and/or data loss. To avoid this please follow the instructions below when removing a USB drive from your computer.

Windows

To safely remove a USB device, click the Safely Remove Hardware icon , and then, in the list of devices, click the device that you want to remove. Windows will display a notification telling you it's safe to remove the device.

Apple

Locate your external storage device’s icon on the desktop. Drag the icon to the Trash bin, which will change to an Eject icon.


Problems Writing to USB drives on Windows & Mac - Formatting USB Drive

Occasionally problems may be encountered when attempting to write files to a new USB flash drive. To avoid any such issues please follow the instructions below to format your USB drive for use.

Warning: please be aware that formatting will delete any existing data on the disk.

Windows

  1. Connect the USB drive
  2. Go to > Computer or > My Computer
  3. Right-click the USB drive and select > Format
  4. Once Format has been selected, you should now have a number of options available. Make sure File System is set to ‘FAT32’.
  5. You'll also see a box to enter the name of the disk. Choose a name with a maximum of 11 characters (don't worry, it can be changed later).
  6. Click on Start and then OK in the next pop-up window.

Apple

  1. Connect the USB drive to your Mac and then open the Disk Utility app, which is located in Applications> Utilities> Disk Utility.
  2. Choose the disk that you want to format for both Mac and PC from the column on the left.
  3. Open the Erase tab. From the Format drop-down menu, choose 'MS-DOS (FAT)', better known as 'FAT32'.
  4. After you choose the format, you'll see a box to enter the name of the disk. Choose a name with a maximum of 11 characters (don't worry, it can be changed later).
  5. Click on Erase and confirm the operation in the next pop-up window.

Now the disk can be read and written using both Mac and Windows computers.