Loxley ROES

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Loxley ROES
Loxley ROES is designed to make ordering any product from the Loxley Colour range a simple and rewarding process. Employing a simple drag and drop interface, it can be used for all print fulfilment, wall display, presentation products and more.

By providing a visual representation of your order, Loxley ROES allows you to check cropping, layout, composition and finish prior to submission; ensuring you’re happy with your final product.

Ideal for ordering prints, wall products, preview products etc.
Mac & PC compatible.
Upload order or save to disc.
Simple drag & drop functionality.

Loxley ROES Quickstart Guide Covers everything from the basics right up to tips and tricks to help you maximize your design potential.

Loxley ROES Frequently Asked Questions

This section discusses some common questions users have when using Loxley ROES.

1. Orders take a long time to send

2. I can't send an order as I don't have asn account number

3. Why can't I press the 'Add to Order' button?

4. My products window is missing. How do I retrieve it?

5. My options window is missing. How do I retrieve it?

6. How can I install ROES on a second computer?

7. Why don't I receive confirmation emails?

8. How can I preview album pages to my client before sending the order?

9. Why do the prices appear in dollars?

10. How can I see what each of the templates for the albums look like before selecting them?

11. Can I make up pages in another program to use in my album/book design?

12. Can I batch send my orders?

13. Can I send a duplicate of an order I have already sent without creating the order from scratch?

14. How can I order a print if the size is unavailable?

15. How can I launch manually if I don't have a desktop shortcut?

16. Why do my images look very pixellated and/or dark when I drag the thumbnail into the template?

1. Orders take a long time to send

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Normal upload speed is 100MB per hour, so it is to be expected that some orders will take a long time to come through to us. The main restriction is at the users end & factors such as contention ratio, ISPs upload speed & time of day will influence the upload time.

2. I can't send an order as I don't have an account number

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If you do not know your account number, please contact customer services on 0845 519 5000 or cs@loxleycolour.com. If you have ordered from us before, your account number should appear on any invoices that you have.

3. Why can't I press the 'Add to Order' button?

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The button is greyed out because there is an empty layer on the page. This may be the background layer or any of the smaller images. To add the page to your order without filling the empty space, hold down the ALT key (Windows) or the command key (Mac) and the button will change to ‘add with empty’.

4. My products window is missing. How do I retrieve it?

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Click ‘Sizes’ followed by ‘Show Sizes Palette’. You should now have the window containing our product range.

5. My options window is missing. How do I retrieve it?

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Click ‘Options’ followed by ‘Show Options Palette’. You should now have the window containing our product range.

6. How can I install ROES on a second computer?

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Login at loxleycolour.com on the second computer & select ‘Software’. Next select ‘Loxley ROES’. Clicking ‘Launch Loxley ROES’ at the right hand side of the page will install the software on this computer. If you have any problems, please contact customer services on 0845 519 5000 or e-mail cs@loxleycolour.com.

7. Why don't I receive confirmation emails?

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You may have the incorrect email address entered in the ‘my information’ section within the main ordering screen, or, the confirmation email may be treated as spam and bypass your inbox (adjust the settings on your spam filter).

8. How can I preview album pages to my client before sending the order?

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Once you have added all the pages to the order, click on ‘open & save’ and save as an incomplete order. Then click on ‘review order’ and then ‘render’. You will be asked to select a folder for the rendered images to be saved to. ‘Presenter’ will then open and your pages will appear in their rendered form in the lower window.

Please note: If you are using full size files and you have a lot of pages the render process will take some time. Once all your images have been rendered they will appear in your selected folder as low resolution JPEGs. These can be emailed to your client or burned to disc for viewing on screen.

9. Why do the prices appear in dollars?

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The figures are correct, only the symbol is wrong. If you use Windows you can amend this by following the instructions in the Currency Set Up tutorial.

10. How can I see what each of the templates for the albums look like before selecting them?

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You may not have the sizes palette open. Click on the sizes button, select ‘show sizes palette’ from the pop up menu. The sizes palette will open on the left hand side of your screen, and your other windows can be adjusted ins size so that all the sections are available at the same time.

Click on ‘catalogues’ at the bottom of the palette to navigate to the different product catalogues.

11. Can I make up pages in another program to use in my album/book design?

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Yes, but the finished pages will have to be JPEGs. Bear in mind that your images cannot be colour corrected individually if you make pages this way.

When the templates on ROES are used, your pages are not ‘flattened’, so when they arrive to us, therefore each image can be adjusted.

12. Can I batch send my orders?

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When you get to the ‘complete order’ stage you can select ‘save order for sending later’. When you have created all your orders you can then access these saved orders by clicking ‘Open and Save’ and selecting ‘Show Queued Orders’. You can then opt to ‘Send All’.

13. Can I send a duplicate of my order I have sent already without creating the order from scratch?

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Orders that have been sent online to us are saved in your ‘queued orders’ section within ‘open and save’. The default length of time that these orders will be backed up for is 15 days, but you can increase this by clicking on the ‘preferences’ button. The order can be highlighted & opened as new.

14. How can I order a print if the size is unavailable?

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You can increase your canvas size using Photoshop or other software and then drop your image into the next nearest template. If you are using Photoshop, size your image to the constraints that you require, then click on the Image menu at the top of the screen and select ‘canvas size’. You can then add a canvas extension to fit one of the available sizes.

15. How can I launch manually if I don't have a desktop shortcut?

16. Why do my images look very pixellated and/or dark when I drag the thumbnail into the template?

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The images appear to be pixellated because they are only thumbnails of your images and they are not the original files. They may appear dark if you have used a colour space other than sRGB. Your final printed image will not be affected.



Download & Setup Short video tutorial on how to download and setup Loxley ROES. Running Time: 2m 37s Video Available in HD (720p)	Getting Started Short video tutorial on how to get started with Loxley ROES. Running Time: 4m 36s Video Available in HD (720p)	ARCHITECT™ Album Design Service Video tutorial on how to order albums Loxley Colour's new album design service. Running Time: 11m 31s Video Available in HD (720p)