Loxley Colour

Useful Information

Website Images All images contained within the Loxley Colour and Dynamo Press websites are subject to copyright and cannot be reproduced or republished or otherwise used without our express permission. Order Cancellation Once an order is placed with Loxley Colour it can only be cancelled at the discretion of the customer service manager. As our products are of a bespoke (personalised) nature, you cannot cancel your order without paying the full purchase price. Also, products cannot be returned if no longer required. Combining Orders For Shipment Due to the vast number of orders processed on a daily basis by Loxley Colour and our quick production times, we cannot dispatch separate orders in one consignment. If products are to be dispatched together, they must be placed in the same order Splitting Orders For Shipment When an order is placed containing multiple products that have different production times, the overall production time will be based on the longest service time. The order will be dispatched only when all components are complete. Post/Dispatch Loxley Colour offers standard First Class & Special Delivery by Royal Mail and delivery by selected courier companies. First Class Royal Mail do not offer a guaranteed delivery time on first class dispatches, although they do aim to deliver by the next working day. If a delivery has not arrived in this timescale, you may have to wait for a short period as the Royal Mail website states “Please wait 15 working days (from the due date of delivery) before completing this form (lost post claim form) as we would not consider an item as lost until 15 working days have elapsed”. The Loxley Colour customer service staff will help as much as possible in any such instance.		Special Delivery/Courier If an order is required urgently, we suggest selecting the Special Delivery/Courier option. This should ensure a quick delivery time after dispatch & offers online tracking of your order. Mainland UK: Next working day after dispatch. Northern & Southern Ireland: 48 hours (working days) after dispatch. Saturday Delivery Unfortunately Saturday deliveries cannot be guaranteed by our delivery partners. Complaints Procedure If you are in receipt of a completed order which is faulty, please inform the customer service team by telephone on 0845 519 5000 or by e-mail to cs@loxleycolour.com. Orders should be inspected upon receipt and any defects must be reported to the customer services team by 5pm on the next working day. Our representatives will arrange prompt collection of the product to assess any issues. All faulty orders must be returned before the product is reproduced. Any resulting reprint will be at the discretion of Loxley Colour and may take the full standard production time. Production Times At Loxley Colour we aim to produce our products in some of the industry’s quickest times. Each product has a suggested turnaround time, however, this is an indication only and not a guarantee of how long an order may be in lab. Where delay is caused by a factor beyond our reasonable control, we will not be responsible for any loss suffered by you because of the delay. In many circumstances orders will be dispatched quicker than the allotted production time.

Website Images
All images contained within the Loxley Colour and Dynamo Press websites are subject to copyright and cannot be reproduced or republished or otherwise used without our express permission.

Order Cancellation
Once an order is placed with Loxley Colour it can only be cancelled at the discretion of the customer service manager. As our products are of a bespoke (personalised) nature, you cannot cancel your order without paying the full purchase price. Also, products cannot be returned if no longer required.

Combining Orders For Shipment
Due to the vast number of orders processed on a daily basis by Loxley Colour and our quick production times, we cannot dispatch separate orders in one consignment. If products are to be dispatched together, they must be placed in the same order

Splitting Orders For Shipment
When an order is placed containing multiple products that have different production times, the overall production time will be based on the longest service time. The order will be dispatched only when all components are complete.

Post/Dispatch
Loxley Colour offers standard First Class & Special Delivery by Royal Mail and delivery by selected courier companies.

First Class
Royal Mail do not offer a guaranteed delivery time on first class dispatches, although they do aim to deliver by the next working day. If a delivery has not arrived in this timescale, you may have to wait for a short period as the Royal Mail website states “Please wait 15 working days (from the due date of delivery) before completing this form (lost post claim form) as we would not consider an item as lost until 15 working days have elapsed”. The Loxley Colour customer service staff will help as much as possible in any such instance.

Special Delivery/Courier
If an order is required urgently, we suggest selecting the Special Delivery/Courier option. This should ensure a quick delivery time after dispatch & offers online tracking of your order. Mainland UK: Next working day after dispatch. Northern & Southern Ireland: 48 hours (working days) after dispatch.

Saturday Delivery
Unfortunately Saturday deliveries cannot be guaranteed by our delivery partners.

Complaints Procedure
If you are in receipt of a completed order which is faulty, please inform the customer service team by telephone on 0845 519 5000 or by e-mail to cs@loxleycolour.com.

Orders should be inspected upon receipt and any defects must be reported to the customer services team by 5pm on the next working day. Our representatives will arrange prompt collection of the product to assess any issues.

All faulty orders must be returned before the product is reproduced. Any resulting reprint will be at the discretion of Loxley Colour and may take the full standard production time.

Production Times
At Loxley Colour we aim to produce our products in some of the industry’s quickest times. Each product has a suggested turnaround time, however, this is an indication only and not a guarantee of how long an order may be in lab.

Where delay is caused by a factor beyond our reasonable control, we will not be responsible for any loss suffered by you because of the delay. In many circumstances orders will be dispatched quicker than the allotted production time.