The images appear to be pixelated because they are only thumbnails of your images and they are not the original files. They may appear dark if you have used a colour space other than sRGB. Your final printed image will not be affected.

The account number can be found at the bottom of your activation email. If you no longer have a copy of the activation email then please contact customer service on +44 (0)845 519 5000 or cs@loxleycolour.com.

A few things can influence Internet transmission speeds. Broadband, by its very nature, is asymmetric meaning the upload speed is a fraction of the download speed. You may not realise this and expect your order to send much quicker than it actually will. Each Internet user is also subject to a contention ratio, which varies from ISP to ISP. This means that you may share the connection to your local exchange with a certain number of users. If they were all to be online at the same time as you, then your speeds would decrease. This is why the Internet operates at higher speeds through the night (off-peak), as there are fewer users online. The size of the individual files will affect the overall upload time of an order. Before you create a design, it would be worthwhile assessing how large an image is to be printed. The files can then be resized to a more appropriate size which will decrease the time an order takes to upload.

You can increase your canvas size using Photoshop or other software and then drop your image into the next nearest template. If you are using Photoshop, size your image to the constraints that you require, then click on the Image menu at the top of the screen and select ‘canvas size’. You can then add a canvas extension to fit one of the available sizes.

When you get to the ‘complete order’ stage you can select ‘save order for sending later’. When you have created all your orders you can then access these saved orders by clicking on the Uploads & Saved Carts section. You can then opt to ‘Send All’. Due to the vast number of orders processed on a daily basis by Loxley Colour and our quick production times, we cannot dispatch separate orders in one consignment.

Login at loxleycolour.com on the second computer & select ‘Software & support’. Next select ‘Loxley ROES’. Clicking ‘Launch Loxley ROES’ at the right hand side of the page will install the software on this computer. If you have any problems, please contact customer services on +44 (0)845 519 5000 or email cs@loxleycolour.com.

You may have the incorrect email address entered in the ‘my information’ section within the main ordering screen, or, the confirmation email may be treated as spam and bypass your inbox (adjust the settings on your spam filter).

Orders that have been sent online to us are saved in the ‘Uploads & Saved Carts’ section. The default length of time that these orders will be backed up for is 15 days, but you can increase this by clicking on the ‘preferences’ button. The order can be highlighted & opened as new.